Our designs are made to measure, so there is no strict limit.

Our artists adapt each composition to the first name or initials you choose.

For example, if a name contains the same letter several times, it may be shown only once to preserve the look of the piece.

Choose your finish (gold, silver, rose gold or black), the chain length, and enter the initials or first name you would like to appear.

Our artists will create a unique design that you can approve or have modified as many times as you like, until it suits you perfectly.

Don't worry, this simply means that the design for your name has not been created yet.

Our artists create each monogram by hand, as orders come in.

Once your order is placed, you will receive a personalised preview by email within 24 to 48h, with the option to request a revision if needed.

The preview is sent once your order has been confirmed.

This allows us to assign an artist to your project and guarantee full attention to every detail.

You will receive a visual within 24 to 48 hours, with the option to request unlimited revisions.

Your jewellery will only be made once you have approved it.

Every necklace is handcrafted with care.

Allow around 9 to 14 days for production and delivery.

We take the time needed to guarantee a perfect, personal piece.

Our jewellery is made from high-quality stainless steel, with a gold, silver, rose gold or black finish of your choice.

Unlike other cheap alloys, stainless steel is resistant to tarnishing, durable and keeps its beautiful shine over time.

Absolutely. You can request adjustments until the design suits you perfectly, before production.

We offer a “30-day money-back” guarantee in the event of a defect or problem with your jewellery.

Given the personalised nature of each creation, returns are generally not accepted.

But your satisfaction remains our priority.

In every case, our team is committed to supporting you with care to find the best solution:

revision, replacement or refund, depending on your situation.

Avoid contact with perfumes and chemicals to preserve the shine of your jewellery. Store it in its box when you are not wearing it.

Once your preview has been sent by email, you have 24 to 48h to approve it or request a change.

This timeframe allows us to guarantee smooth, fast follow-up for every order, without slowing down production.

It also avoids anything being forgotten, and ensures your jewellery is produced as quickly as possible.

If you need more time, don't hesitate to contact us, we are always flexible if something comes up.

Previews are sent within 24–48h. Check your spam folder, and if needed, contact us at contact@tanndem.com, we will resend it immediately.